Intelli expands its BPO Services in Serbia for a leading multinational Bank
Leading multinational bank in Serbia selects -after respective tender and evaluation- Intelli doo Beograd for the Back Office Automation Solution.
The project concerns the processing and management of the whole loan contracts portfolio of the bank, as well as cheques and its customers’ signature specimens documentations through our powerful SynChordia Back-Office Pro platform. The project will be will provided as an end-to-end outsourced service to the bank. It is an end-to-end Customer’s Folder Management Solution for Loans and related processes, including documents / contracts integrity management, documents lifecycle, business alerting for incomplete requests, task / issue management complementary to folders / customer requests, extended automatic validations and creation of customer’s unified profile. A web application (SynChordia WebClient) will be also offered to authorized users for searching in the digital archive, being notified for pending tasks, enhanced and unified with item queuing functionality.
This project replaces the existing manual process of the Customer’s documentation (Loans, cheques, signature specimens) arriving at the Bank’s Back-office team with SynChordia Platform providing more accurate results, improves time-to-market, with significant lower operational costs, by offering a modern and fully digitized approach to the organization.
