Cosmote

At 2010, Intelli installed a unique Knowledge Management Platform in Cosmote Group, following an RFP process. The solution proposed by Intelli is based on the industry leading eGain Service product (www.egain.com). Built for rapidly implementing next-generation contact-centre strategies, it consists of a service process management platform – the unique and open eGain SMP™ – and best-of-breed applications for self-service and the contact centre. Various modules of the innovative platform were offered to Cosmote in order to provide perfectiveness in advanced customer service.

Groupama

At 2012, Groupama Insurance company in Greece selects the SynChordia Debt Recovery solution for debt collections. The organization experienced increased demand to collect outstanding payments from clients (especially from direct channels) and agents (partner’s network) and the provided solution will be utilized from both internal users and external agents.

OTE

In 2012, OTE selected Intelli’s Debt Management solution (SynChordia Debt Recovery part of Intelli’s SynChordia Business Suite) in order to manage the monitor, manage and decrease the company’s bad debt. SynChordia as a complete debt collection software solution helped OTE to deliver a variety of functionalities to its call center, organize a powerful operational segmentation of the targeted customers, initiate business rules and processes and use the effective communications techniques and channels to guarantee the maximum collection rates at the lowest cost.

National Bank of Greece

NBG is the largest financial institute in Greece and one of the top banks in Europe. The bank has adopted Intelli’s Asset Manager 2009 product to cover IT Asset tracking including hardware, applications and service assets. NBG face a significant challenge to track the location, quantity, condition, maintenance status and depreciation status of their fixed assets. Using Intelli’s Asset Manager 2009 the fixed assets tracking becomes easy and can be made even easier utilizing the latest available technology. A further need that has been addressed is that of Asset inter-dependency. Mainly the assets have relationships between them that create dependencies meaning that the failure of a specific asset has an impact on one or more other Assets. By mapping the relationship between each Asset NBG is able to quantify the Impact of such a failure either pro-actively or in response to an emergency. Asset Manager 2009 allows NBG to audit all of their fixed assets the way that they want. From the very building blocks of the data and the Asset Definitions, through the final connections between each Inventory Item, all aspects of the solution are dynamic and user defined giving total flexibility to the client to create whatever their requirements dictate.

MTEL

Intelli Solutions Bulgaria has started to offer a contract management service to MTEL Bulgaria since February 2015. The outsourced service contains archiving, warehousing, scanning, digitization, data extraction, electronic delivery and physical retrieval of all contracts documents of MTEL’s customers. The SLA’s have been 7 days from every shop in the country to being electronically available as well as 1 day for document retrieval. Intelli also offered SynChordia Back-Office Pro WebClient module which offers users with the ease of searching and requesting physically the contracts as well as integration with MTEL’s Filenet Document Management System for electronic images repository. The result of this project consists in the physical and electronic archiving of customer’s contracts.

VIP Mobile

Intelli Beograd doo offered a contract and request management service to VIP Mobile Serbia on October 2013, using the SynChordia Back-Office Pro platform. The project started on May 2014. The outsourced service contains archiving, warehousing, scanning, digitization, data extraction, electronic delivery and physical retrieval of all contracts documents of VIP’s customers.
The SLA’s have been 7 days from every shop in the country to being electronically available as well as 1 day for document retrieval.
Moreover, Intelli has offered an SLA of 1 hour for requests processing based on incoming emails and faxes.
Intelli also offered SynChordia Back-Office Pro WebClient module which offers users with the ease of searching and requesting physically the contracts as well as a workflow system for managing the requests coming from emails and faxes into baskets being used by the whole customer care department.