eGain’s solutions for Modern Banking Customer Interaction Hubs
Having been recognized as the leading company in the market of solutions for Contact Centers and in muti-channel Customer Interaction Hubs (CIH), eGain offers leading solutions in the sector of knowledge management, web self-service, management of electronic response as well as additional technologies that are included in the area of CIH. Particularly important is the existence of strong possibilities of interaction with the existing infrastructures of Banks, as enterprise CRM systems, infrastructures CTI, banking systems back office or custom applications that will exchange information with the eGain platform or will allow departments to become part of work flows that we will have created with this.