Within the Intelli portfolio, a specific range of solutions and specialized tools, provides the utilities sector with solutions covering their specific needs. Specifically in the Greek market the Public Power Corporation DEI was established in 1950 with the aim to map out and implement a national energy policy, which through the intense exploitation of domestic resources would make electrical power the property and right of all Greek citizens. Along with the main focus of this industry, a strong IT department supports all the necessary assistance that is required in order to run several major activities as customer information handling and billing.
Besides DEI, the Greek water supplier company of Athens, named EYDAP, has also been Intelli’s customer having received the Debt Recovery’s first version of 2007.
More information about Intelli’s portfolio can be found below.
Service Operations Platform
DEI, the Public Power Corporation was established in 1950 with the aim to map out and implement a national energy policy, which through the intense exploitation of domestic resources would make electrical power the property and right of all Greek citizens. In close cooperation with DEI, Intelli has implemented a series of SW solutions covering various needs such as the internal IT HelpDesk solution and the MIPS monitoring of the internal mainframe solution. Based on these solutions, the customer can quickly resolve and manage application failures and performance problems to diminish downtime, reduce excessive resource consumption, automate the debugging, analysis and testing processes, efficiently and effectively manage their mainframe test data and protect sensitive data used in testing and capture activity between internal users and applications to deter inappropriate activities and investigate details of security breaches.
The Athens Water Supply and Sewerage Company (EYDAP SA), is the largest company in Greece operating in the water market. At 2007, EYDAP launched a public RFP for the implementations of an integrated system to cover internal needs for debt collections. Specific requirements were in place to cover these needs with an extensive integration to the existing Billing system. The project was awarded to BYTE Computers as an integrator of Intelli collection platform (SynChordia Debt Recovery) with the Billing system implemented from BYTE Computers. So Intelli installed and configured SynChordia Debt Recovery, which was internally implemented, for debt collection management according to EYDAP needs and related to BYTE’s Billing solution. The delivered collections platform provided excellent performance for handling more than 500.000 debt accounts per billing period utilizing the power of Oracle 10g. The delivered solution is a sophisticated system for collections process management.
The powerful operational segmentation tool and the rigorous establishment of a variety of business rules executes the strategic requirements of the business, automates all the appropriate processes and uses the most effective communications techniques and channels to guarantee the maximum collection rates at the lowest cost. The project was conducted in a single phase with an elapsed duration of approximately 6 calendar months.