Customer onboarding nowadays has turned into an emerging need and a critical area of focus for any Organization which is aiming to significantly improve time-to-service and customer experience, increase market share by combining all possible digital channels and ensuring customer engagement which will finally lead to increasing profit and revenue assurance.
SynChordia Onboarding is the most innovative digital onboarding solution for customer engagement, identity verification and quick service activation ensuring fast customer onboarding and effective compliance to KYC regulations through end-to-end automation. It is integrated with advanced real-time customer identification & validation, e-signature, and workflow functionalities, and designed in a modular architecture in order to support high availability, scalability and reliability.
SynChordia Onboarding offers a multichannel onboarding adoption for the processes that need documents submission and signing, across all possible digital channels. Customers will need only a web browser to apply the process anytime, anywhere, through their own device.
SynChordia Onboarding is the ideal s/w for document & content recognition, extraction and validation of any kind of documents (such Identity documents, bills, etc.). It integrates also with the right technology ensuring the authenticity of uploaded customer’s documents.
It is integrated with the appropriate technology ensuring in real-time and accurately the persons behind the transactions are whom they claim to be, by using facial recognition (verify a selfie with the image of the uploaded ID), liveness detection or even live video with an Agent.
SynChordia Onboarding ensures the fast customer service from the initiation of application to the final step of contract signing, so as following the documents’ and customer’s validation, to enable them complete online their process by digitally signing the necessary agreement documents anytime, anywhere.
Workflow Engine includes a wide range of workflow characteristics related to digital onboarding philosophy and architecture around Customer’s engagement and contract completeness process. It supports different workflow paths based on your business needs and product orders or customer segmentation.
DMS / Reporting
Integrated with SynChordia DMS WebClient for digital management and storage of uploaded/shared documents during customer onboarding transactions. It also offers comprehensive reports and real-time dashboards for end-to-end monitoring of customer’s onboarding process during every workflow step.
Orchestrate Onboarding process from days to minutes and drive your business to digital.
Transforming user journey to digital creates value in the following ways.
We enable you engage customers or partners, validate them, upload necessary supplementary documents and sign agreements, based on a real-time automated approach. We offer also extended capabilities such as approval workflow and archiving according to your business needs.
Improve Time to Service
Time is money! Accepting and completing online applications and agreements is the fastest way towards completing your customer’s inquiry for a product or service.
Eliminate internal operational without impacting customer satisfaction. Advances in automation technologies offer paperwork reduction and minimization of long back-office processes.
Increase Customer Retention
When your customers or partners feel satisfied by an automated and online process, it is unlikely that they will be attracted by the competition. Create a point of difference is the ultimate goal in today’s competitive marketplace.