SynChordia Debt Recovery
SynChordia Debt Recovery is a next generation debt management & recovery solution that provides telcos, Financial institutions, collection agencies, credit issuers, government agencies and retail chains with an application designed for dynamic debt management strategy, according to business rules.
This customer-centric solution increases productivity, raises the effectiveness of operations and responds more quickly to changing conditions.
The management of debts and debtors with given the continuous change of this elements, constitutes “headache” for more companies. The economic elements as well as the demographic elements of debtors change daily and the right management impose the use of completed informative system. The volume of information is increased, the particularity of each case requires different confrontation and this methodical confrontation of problem is judged one way road.
Collections systems, that is to say the systems of recording and management of debtors aim so much either in the organization of processes of follow-up, or in the facility of approach of debtors and the exercise of “pressure” for the settlement of their debts. Collections systems record and categorize the debtors in buckets, in teams of concrete criteria aiming at the simple follow-up in the passage of time.
Based on the most modern approach of a Dynamic Relationship with the customer base, SynChordia Management & Recovery solution is the leading choise for collection strategy, recovery process, bad debt protection, revenue assurance & leakage elimination.
SynChordia Debt Recovery is a solution that manages, automates and controls collection & recovery processes from the early pre-collections stages to litigation management. The key features of the product are:
- Collections & Recovery Strategy design & implementation
- Event Driven Dynamic Queues Allocations based on Dictates concept & graph theory
- Dynamic real time response
- Portfolio segmentation
- Workflow automation
- Follow up management
- Modern scalable architecture
- Advanced notification services
- Advanced logging mechanism
- Account Scoring and Account Risk Assessment
- MIS Reporting SynChordia
- On going consulting for collections & recovery strategy
- Legal management
Based on n-tier architecture SynChordia Debt Recovery is fully scalable in terms of adding new hardware and splitting modules to deal with greater workloads. The system is designed in such a way to incorporate 3-5 distinct layers and it is also possible to support different architecture per group of users. Designed according to a “Thin-Client” approach, SynChordia Debt Recovery has sought the greatest possible flexibility to ensure the successful deployment regardless the use of any operating system. The system utilizes advanced tools, methodologies and technologies in conjunction with dedicated – proprietary – technologies required for the implementation of the solution.
Since its initial design and throughout the entire development process SynChordia Debt Recovery has been implemented based on quality standards and methods. The adaption of a common platform has brought significant benefits across the product lifecycle by homogenizing the process of development, preparation, installation, maintenance and execution of all applications.
SynChordia Debt Recovery can be integrated with any enterprise or legacy business system, database or Web service. By facilitating the process of integration and creating a seamless flow of data exchange, interfaces with third party products can be easily achieved through a file-based oriented approach or through Web services – built on top of WCF platform.
By leveraging the latest technology SynChordia Debt Recovery is able to evolve constantly toward customers’ new requests and/or ideas. In addition, due to the proprietary technology involved, SynChordia Debt Recovery solution is able to create State-of the-Art solutions in any business sector (e.g. banking, telecom).
- Bucket creation with abundance of criteria in unlimited categories.
- Management of campaigns and entrusting in concrete teams of users.
- Campaign creation based on certain complex filters from the user.
- Analytic card of case with simple and functional use.
- Economic objectives of payments and promises per campaign.
- Management profile of debtor with historical actions.
- Unlimited product categories with unlimited owners.
- Management of non-acquitted accounts, settlements and payments.
- Actions per case, historical actions and unlimited categories of coded actions.
- Recording of promises and collation with payments.
- Mass missions of personalized letters with choice of models.
- Analytic search of case.
- Difficult cases and cases without certification.
- Clock supervisor and simple user for automated distribution with follow-up of work.
- Analytical and centralized reports.
- Interconnection with anyone billing system for the pumping of elements of cases and debtors.
SynChordia Debt Recovery usage in every organization can:
- Reduce 25%-40% Collection Cost Reduction
- Reduce 20%-35% Bad Debt and delinquency
- Increase the number of payments made earlier than the invoice due date.
- Reduce the number overdue invoices through time.
- Reduce Write-offs and Leakage.
- Reduce the number of debt collection agents.
- Remove maintenance to old cost inefficient platforms.
- Increase efficiency of dunning cycles due to automated actions based of specific customer criteria and corporate strategies
- Improve Customer Care and retention