Our portfolio contains a wide range of solutions and specialized tools, which have been already implemented and tested in Telecom, Finance and Utilities companies with outstanding results. Some of these Case Studies are presenting below:
At 2011, Intelli offered the newly established SynChordia Back-Office PRO platform in Cosmote, part of SynChordia Business Suite as well. The specific solution is constantly configured and extended according to the customer’s needs. The platform is designed specifically to handle the complexities and challenges of Back Office processing environments and extends front office operational efficiency. It automates manual processes, integrates data collected, manages content efficiently, enables managers to view and manage resource capacity, and empowers employees to improve their own performance. In addition to these capabilities, the solution offered, also, provides tools to ensure internal and regulatory compliance, improve the quality of the work items being processed, and ultimately, elevate the level of service customers receive across the entire enterprise.OPAP
At 2017 Q1, Intelli offered a back-office automation outsourced service to OPAP (the leader in numerical lotteries and sports betting games in Greece) for the processing of all existing 20.000 contracts with its Agents, through our powerful SynChordia Back-Office Pro platform.
The offered solution included the complete and automated validation of the contracts content and their validation in accordance with the original file template in order to exceed similarity rate per page of each page. Furthermore, all the contracts were indexed based of their unit codes.
The service provided a fully automated way with accurate results and within short time to OPAP to verify if the original contracts are modified or not and on which page.Vodafone
At 2012, Vodafone (Hellas on Line) needed to reduce validation process time and check every application and every renewal, whether business or redundant. All validations were manual and long-lasting, increasing operational cost and employee effort. Intelli’s approach was to offer SynChordia Back-office PRO totally outsourced. Intelli is delivering accurate results concerning validation rules, character recognition and data extraction. Based on validation rules, the offered service has always been improving the procedure. Among others, some validations concern ID, VAT-ID, Surname, Address. After validating, a comparison with the existing CRM is taking place for changes and possible fraud. Through this innovative service, HOL managed to reduce their validators, improve their response time to customers and, thus, increase their customer service standards. Fraud prevention is another robust benefit along with Business Process optimization and minimization of human interference. The provided services exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systemsMTEL
Intelli Solutions Bulgaria has started to offer a contract management service to MTEL Bulgaria since February 2015. The outsourced service contains archiving, warehousing, scanning, digitization, data extraction, electronic delivery and physical retrieval of all contracts documents of MTEL’s customers. The SLA’s have been 7 days from every shop in the country to being electronically available as well as 1 day for document retrieval. Intelli also offered SynChordia BackOffice Pro WebClient module which offers users with the ease of searching and requesting physically the contracts as well as integration with MTEL’s Filenet Document Management System for electronic images repository. The result of this project consists in the physical and electronic archiving of customer’s contracts.VIP
Intelli Beograd doo offered a contract and request management service to VIP Serbia on October 2013. The project started on May 2014. The outsourced service contains archiving, warehousing, scanning, digitization, data extraction, electronic delivery and physical retrieval of all contracts documents of VIP’s customers.
The SLA’s have been 7 days from every shop in the country to being electronically available as well as 1 day for document retrieval.
Moreover, Intelli has offered an SLA of 1 hour for requests processing based on incoming emails and faxes.
Intelli also offered SynChordia Back-Office Pro WebClient module which offers users with the ease of searching and requesting physically the contracts as well as a workflow system for managing the requests coming from emails and faxes into baskets being used by the whole customer care department.Vojvodjanska Bank
Intelli Beograd offers a fully outsourced Back Office Automation Solution to Vojvodjanska Bank (NBG Group).
The project concerns the processing and management of the whole loan contracts portfolio of the bank, as well as cheques and its customers’ signature specimens documentations through our powerful SynChordia Back-Office Pro platform. It is an end-to-end Customer’s Folder Management Solution for Loans and related processes, including documents / contracts integrity management, documents lifecycle, business alerting for incomplete requests, task / issue management complementary to folders / customer requests, extended automatic validations and creation of customer’s unified profile. A web application (SynChordia WebClient) is also provided to authorized users for searching in the digital archive, accessing real time reporting and dashboard to monitor production, being notified for pending tasks, etc.
This project replaced the traditional manual process of the Customer’s documentation arriving at the Bank’s Back-office team with SynChordia Platform providing more accurate results, improves time-to-market, with significant lower operational costs, by offering a modern and fully digitized approach to the organization.Piraeus Bank
Intelli offers to Piraeus Bank Beograd, a Back-Office Automation service for automating bank’s business processes, related to Invoice Management and Contract Management as well as Postal Mail Management, through our powerful SynChordia Back-Office Pro platform including IPMS module. It is an end-to-end solution for invoices, contracts, postal mails and related processes, including documents / content management, documents lifecycle, business alerting for incomplete requests, task management, extended automatic validations and advanced Workflow Approvals management. A web application (SynChordia WebClient) is also offered to the authorized users for searching in the digital archive, being notified for pending tasks, administration, etc.
This project replaces the existing manual process of the Customer’s documentation (Contracts, Invoices) arriving at the Bank’s Back-office team with SynChordia Platform providing more accurate results, improves time-to-service, with significant lower operational costs, by offering a modern and fully digitized approach to the organization on the way for Digital Transformation.Citibank
Intelli on behalf of its client Citibank provides ECM services for the handling of all forms circulated throughout the bank for all Bank stores any day. These services include the digitation of all physical documents and the data indexing of each of them, so upon the delivery of this material the Citibank users can find these files at Citibank file system. This operation is handled at the client premises and is executed by experienced personnel properly and thoroughly trained for this line of business. For this purpose Intelli Solutions is using edge of technology scanning hardware that ensures the optimum results for the digitized images. Also Intelli Solutions has implemented custom software that provides the team of work the possibility to provide the appropriate indexing for the files according to the specifications agreed with the client. Intelli Solution is using also Automatic Indexing Software for the recognition of various types of information from the processed documents without the need of manual indexing. This increases the effectiveness of the indexing activities minimizing significantly the possibility of errors from the manual data entry. The services provided to Citibank exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systems.Marfin Bank
Intelli on behalf of its client Marfin Bank provided ECM services for the handling of all Bank Documents circulated throughout the bank for all stores any day. These services include the digitation of all physical documents and the data indexing of each of them, so upon the delivery of this material the Marfin Bank users can find these files at Marfin Bank file system. This operation is handled within the premises of Intelli Solutions and is executed by experienced personnel properly and thoroughly trained for this line of business. For this purpose Intelli Solutions is using edge of technology scanning hardware that ensures the optimum results for the digitized images. Also Intelli Solutions has implemented custom software that provides the team of work the possibility to provide the appropriate indexing for the files according to the specifications agreed with the client. The services provided to Marfin Bank exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systems.Aglaia Kyriakou
At 2013, Intelli as the main subcontractor of Datamed (www.datamed.gr) enables the outsourcing functionality of SynChordia Back-Office PRO, part of SynChordia Business Suite, in order to digitize and deliver full validation services for the General Kids Hospital “Aglaia Kyriakoy”. The project refers to digitization services for specialized questionnaires delivered to students and their parents across the whole country. 40.000 questionnaires have been filled in and are currently processed through Intelli’s SynChordia Back-Office PRO platform.
The services provided to the hospital exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systems.ICAP
Intelli implemented and configured an ECM module in order to provide in behalf of its client ICAP a full service for the data recognition and handling of all Greek Companies’ Balance Sheets published throughout a year. For this service Intelli provides at a regular basis detailed and complex feedback for all balance sheet data. The specific module was part of SynChordia Back-Office PRO platform, thus enabling the product to successfully manage Balance Sheets.
The services provided to ICAP exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systems.Alpha Bank Serbia
Alpha Bank Serbia selected intelli to deliver an end-to-end Customer’s Folder Management Solution for Loans and related processes including documents / contracts integrity management, business alerting for incomplete requests, task / issue management complementary to folders / customer requests, through our powerful SynChordia Back-Office Pro.
Intelli offers also Unlimited folder / Web Application to branches for searching and queuing and task management functionality
This project replaces the existing excel-based process of the Customer’s documentation (Loans, insurance, mortgages, e.t.c) arrived at the bank’s Back-office team with SynChordia Platform providing more accurate results in less time with significant lower operational costs
In 2012, OTE selected Intelli’s Debt Management solution (SynChordia Debt Recovery part of Intelli’s SynChordia Business Suite) in order to manage the monitor, manage and decrease the company’s bad debt. SynChordia as a complete debt collection software solution helped OTE to deliver a variety of functionalities to its call center, organize a powerful operational segmentation of the targeted customers, initiate business rules and processes and use the effective communications techniques and channels to guarantee the maximum collection rates at the lowest cost.COSMOTE
At 2008 as well, Intelli wins the tender for a Debt Collections solution to Cosmote Group and establishes SynChordia Debt Recovery product to Greek market. The technologies chosen for this installation offered great performance especially in large amount of data and a set of new features like dictates were introduced. Since then, Cosmote collections handles 3,5M open balanced accounts among 8M total accounts, in 350+ dictates (dynamic & rules based segmentations) and special collection treatment. It is important to say that the average process time for importing, calculating dictates and delivering queue jobs is just 13 minutes for every 1 million open balanced accounts. The daily process time does not extend one hour in total.COSMOTE ROMANIA & AMC ALBANIA
At 2009, SynChordia Debt Recovery is successfully installed in Cosmote Romania and AMC Albania as well to cover internal needs. The service is provided to those countries as a service hosted in Cosmote Greece data center. Intelli managed to complete these installations in a short notice of time despite the differences and special characteristics of each country. These are the first SynChordia Debt Recovery installations abroad and set the expansion of Intelli’s SynChordia Business suite in South East Europe.VODAFONE
VODAFONE Greece decided to replace the current Payment system and Intelli developed successfully a new advanced system covering the required needs. The new system was implemented with the most advanced technologies based on .NET 3.5 Framework, AJAX, Web Services and Microsoft SQL Server 2005. The most important and complicated part of the solution was the fully integrated environment provided on Web services in order to fulfil the necessary communication of the new Payment system with SIEBEL CRM, SAP ERP, JUPITER Billing system and other back office systems. Since the new Payment system was registering customer payments related to pending billing statements, the provided solution should provide an integrated environment to match pending debts collected from billing system and current payments. This specific module was implemented based on the respective module from IntelliCollector product and the data volume size included the total number of post-paid customers and respective debts. The project was conducted in a single phase with an elapsed duration of approximately 5 calendar monthsROM Telecom
At 2011, RomTelecom, the largest telecommunications company in Romania, selected SynChordia Debt Recovery for their Debt Collections solution. Our product replaced the existing platform for Dunning process. The project was successfully completed in 4 calendar months and the solution covered business needs for Fixed Line, Internet and TV services. More than 1.000 users use web interface of SynChordia Debt Recovery in RomTelecom to handle and manage outstanding payments.Groupama
At 2012, Groupama Insurance company in Greece selects “SynChordia Debt Recovery” solution for debt collections. The organization experienced increased demand to collect outstanding payments from clients (especially from direct channels) and agents (partner’s network) and the provided solution will be utilized from both internal users and external agents.EYDAP
The Athens Water Supply and Sewerage Company (EYDAP SA), is the largest company in Greece operating in the water market. At 2007, EYDAP launched a public RFP for the implementations of an integrated system to cover internal needs for debt collections. Specific requirements were in place to cover these needs with an extensive integration to the existing Billing system. The project was awarded to BYTE Computers as an integrator of Intelli collection platform (SynChordia Debt Recovery) with the Billing system implemented from BYTE Computers. So Intelli installed and configured SynChordia Debt Recovery, which was internally implemented, for debt collection management according to EYDAP needs and related to BYTE’s Billing solution. The delivered collections platform provided excellent performance for handling more than 500.000 debt accounts per billing period utilizing the power of Oracle 10g. The delivered solution is a sophisticated system for collections process management.
The powerful operational segmentation tool and the rigorous establishment of a variety of business rules executes the strategic requirements of the business, automates all the appropriate processes and uses the most effective communications techniques and channels to guarantee the maximum collection rates at the lowest cost. The project was conducted in a single phase with an elapsed duration of approximately 6 calendar months.
At 2008 Intelli has deployed and configured one of its latest products in Service Support area: SOP (Service Operations Platform). Vodafone chose Asset Manager (part of SOP) which is an IT Asset & Configuration Management solution. Asset Manager offers an easy, generic and powerful platform for monitoring CI’s lifecycle. Vodafone uses Asset Manager for handling application’s lifecycle complemented with a high-level CMDB.Vodafone Egypt
Vodafone Egypt is the second largest telecom in Egypt and one of the larger Vodafone operators in the VF group. Vodafone Egypt operations department was looking for a solution that could monitor all systems and IT services end to end. At that point, the operator had several dedicated and isolated monitoring systems in place. The solution provided joint all the underlining monitoring systems to one portal (Compuware Vantage) so monitoring and reporting could be achieved efficiently and with understanding. The solution utilized several of the multiple systems in place and introduced end user experience metrics along with Java, network, system monitoring, in to a centralized dashboard that had the capability to present both a technical and a business aspect of current and historical status. Along with the delivery of the dashboards, the setup of alarms and reports was also included in order to support the needs of the organization.Wind
Wind is the third largest telecom mobile operator in Greece. WIND’s project was implemented by the use of the QPR platform, using the balanced scorecard methodology for Key Performance Indicators (KPIs) monitoring. The project concerned the development of specific KPIs requested from EET (Hellenic Telecommunications Regulator) from all Greek Telecom Operators. The application developed consisted of four KPIs models:• Mobile KPIs: concerned monitoring of the mobile telephony provided to Wind’s subscribers
• Fixed KPIs: concerned KPIs for Wind’s fixed telephony
• Customer services: KPIs evaluating the quality of services provided to the end-customers
• Broadband KPIs: concerned KPIs of the broadband offered from Wind. The specific KPIs are mainly used from company’s Quality department and from the executive management. The project was conducted in two phases with an elapsed duration of approximately 3 calendar monthsFirst Data
First Data powers the global economy by making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of electronic payment. Every day First Data securely processes transactions for millions of merchant locations and thousands of card issuers around the world. In Greece, First Data offers a vast portfolio of payment solutions, contact centre services, print and mail and value-added services, designed specifically to meet the needs of financial institutions, merchants and public and private sector organizations.
At 2010 Intelli installed and configured an operational dashboard solution based on Microsoft .NET technology and SharePoint Server. First Data monitors all of its incident & problem related KPI’s using less effort with an excellent user interface. The newest version of Intelli Dashboard 2010 contains a lot of new features like complex scorecards, time frames and mapsNational Bank of Greece
NBG is the largest financial institute in Greece and one of the top banks in Europe. The bank has adopted Intelli’s Asset Manager 2009 product to cover IT Asset tracking including hardware, applications and service assets. NBG face a significant challenge to track the location, quantity, condition, maintenance status and depreciation status of their fixed assets. Using Intelli’s Asset Manager 2009 the fixed assets tracking becomes easy and can be made even easier utilizing the latest available technology. A further need that has been addressed is that of Asset inter-dependency. Mainly the assets have relationships between them that create dependencies meaning that the failure of a specific asset has an impact on one or more other Assets. By mapping the relationship between each Asset NBG is able to quantify the Impact of such a failure either pro-actively or in response to an emergency. Asset Manager 2009 allows NBG to audit all of their fixed assets the way that they want. From the very building blocks of the data and the Asset Definitions, through the final connections between each Inventory Item, all aspects of the solution are dynamic and user defined giving total flexibility to the client to create whatever their requirements dictate.Piraeus Bank
At 2007, Piraeus Bank is the third largest Financial Institute in Greece with extensive presence in Balkans and MEA. The scope of Piraeus Bank KPIs MIS (Key Performance Indicators Management Information Systems), was to monitor its loan flow for SME (Small Medium Enterprise) and Major companies, in terms of time, volume and quality. Regarding the specific service provided, business users and upper management are evaluating the performance of their organization towards their clients, as well as the effectiveness of bank’s structure. Thus, decision making is easily feasible in order to ameliorate their business and differentiate the bank from the competition. Predefined KPIs according to loan’s workflow are provided and analyzed from different point of views. Performance indicators are categorized as follows: • Timing: elapsed time between application and final approval is evaluated. • Volume: applications processed per resource • Quality: quality of the applications received for processing. Analysis of the KPIs are effectuated per: Time Dimension, Loan’s stages based on bank’s structure, Loan product broken down by short/long term, Team and user that processed the loan application and geographical area based on branches distribution network all over Greece. The project lasted for approximately 5 months and was developed in two phases.Emporiki Bank
Emporiki is one of the largest Banks in Greece and member of the Credit Agricole Group. In 2011 the bank awarded a project covering a Remote Access Service Procedure for the bank. The project required the Analysis, Design and Documentation of the procedure based on security standards. At 2011, as well, Intelli along with NCR, installed a complete Cheque Processing system. The existing problem was the long-lasting deposit process and the manual deposit tasks. Intelli, managed to overcome this delay by automating the current tasks. After capturing the cheque image, the Cheque Processing solution interprets the data and automatically balances the transactions before submitting it to central operations. The solution also covers a Middleware connection necessary for the Core Systems and Databases communication.
At 2010, Intelli installed a unique Knowledge Management Platform in Cosmote Group, following an RFP process. The solution proposed by Intelli is based on the industry leading eGain Service product (www.egain.com). Built for rapidly implementing next-generation contact-centre strategies, it consists of a service process management platform – the unique and open eGain SMP™ – and best-of-breed applications for self-service and the contact centre. Various modules of the innovative platform were offered to Cosmote in order to provide perfectiveness in advanced customer service.Piraeus Bank
At late 2012, Intelli was awarded a project for designing and implementing a platform to host the services catalogue of the bank. Through the forthcoming migration of all services from ATE bank merge, Piraeus bank need to have a common repository in terms of a catalogue where several departments could refer to and request various information such as: external material, support material, management information, useful links, FAQ’s legal and state references, and Related Dates. The solution was based on Microsoft’s SharePoint Technology in which Intelli has domain and proven knowledge after having implemented several projects on it. The solution provided became very important after the decision taken in March 2013 about merging with Bank of Cyprus and Cyprus Popular Bank, as well.Vodafone
At 2011 Intelli has awarded to deliver an Enterprise Content Management Solution for all Vodafone’s shops and external agent’s network. Intelli based the suggested CMS solution on Microsoft’s SharePoint Technology. Intelli designed, implemented, configured and delivered a robust portal, serving all needs of Vodafone. The proposed portal hosts all relative information of handsets with their characteristics, Roaming Info, Tariff plans, Business processes, call guidelines and everything else is Vodafone asked for. Beyond SharePoint out-of-the-box functionality, Intelli either complemented with enhancements, or developed from scratch application modules, delivering wanted results. The web application’s user interface offers ideal Graphical User Experience accompanying all key features
- SG-GENIKI BANK
SG-GENIKI BANK selected Oracle CRM solution for the deployment of a CRM system to cover marketing and telesales activities. The system will be used from marketing department for the campaigns’ development and from the Call Center department to perform telesales activities. The integration with Genesys CTI and core Banking system (PROFITS) automates call center jobs. Intelli is participating in the solution’s implementations as a sub-contractor of Oracle Hellas with two consultants involved in the campaigns module customization. The project was conducted in a single phase with an elapsed duration of approximately 7 calendar months.
Intelli implemented a major part of SG-Geniki Bank’s new Web Banking platform. Following the successful deployment of the solution, SG-Geniki Bank selected Compuware Vantage Agentless solution to monitor the availability and performance for the new platform. The value added Compuware solution provided a complete picture to business and technical users about the complete environment related to end-user experience. Geniki Bank also had the need to implement a system in order to accommodate the employees security oriented requests (passwords, access to applications, etc.). The requests had to be submitted in an orderly manner and then approval was given based on a specific workflow depending on the nature of the request and the position on the issuer. Intelli was awarded a contract in order to implement and install the applications. In addition, Intelli consultants trained key personnel. The application was implemented using Microsoft .NET technologies and was successfully completed in 2008.
In 2011 the bank required a solution for covering the PCI compliancy for test data management. The Compuware solution of FileAid was selected to provide this functionality and allow for an automated mechanism handling the scrambling of sensitive records from the production environments into the test systems.National Insurance
National Insurance is the largest Insurance organization in Greece and part of the National Bank of Greece. National Insurance was looking for a system to handle the demands for IT changes (change management). The solution is based on Compuware’s award winning Changepoint. All requestors, have a portal that require to place all requests. In the back end, the solution handles all the workflow required for the corporate approvals. All activities performed by the technical personnel and the approvers are depicted within this portal so the requestor can (at any time) review the status of his request, see the following steps and any comments placed. At the end of the procedure, the requestor reviews the deliverable and accepts the change or makes comments until a suitable technical solution is found and the request closed.ING
ING is a leading European assurance company, having it’s main offices in Netherlands and initially known as Nationale Nederlanden. In order to upgrade it’s clients portfolio and contracts handling processes in Greek headquarters, a major need arose to create a fine tuned custom ETL tool between its legacy IMB AS400 systems and a state of the art relational database system. This followed a large amount of necessities, as to monitor contracts and applications, as well as insurance coverage, overdue payments etc in a daily basis.
Intelli Solutions proposed the complete solution’s architectural design and successfully implemented a fully customizable dynamic and automated Extract Transform Load tool, between any two database systems, accompanied by a Dashboard online Web application for the monitoring of each aspect of the involved company procedures. The project completed in two phases: a) business analysis and architectural design proposal and b) application and database design and implementation. The complete duration was approximately 5 calendar months.ECDL
ECDL decided early 2007 to migrate the current CRM system to the latest version of Microsoft Dynamics CRM 3.0. Intelli proposed the best solution to replace the existing CRM and implemented successfully the new CRM system as a Real Consulting sub-contractor. Some of the delivered core modules included the dealers support and the respective student payments and debt collection, which was integrated with the existing ERP and MIS systems. The project was conducted in a single phase with an elapsed duration of approximately 4 calendar months.Hellenic American University
HAU decided to fully automate the internal processes with the deployment of a CRM platform and selected Intelli to implement it based on Microsoft Dynamics CRM 3.0 solution. The 1st phase of the project included the prospect student interest and form submission, whereas the 2nd phase included the full process for student registration, fees payment and debt collection with the respective integration to the ERP system. The project was conducted in two different phases with an elapsed total duration of approximately 7 calendar months.Epicos
Epicos is the leading international e-business platform (epicos.com) for the Aerospace and Defence industry – providing Information Services and Tools to identify and process Business Opportunities on Procurements, Offsets Projects and Industry Co-operation. Intelli undertook the analysis, design and implementation for a CRM solution based on Microsoft CRM 3.0 to cover the Sales Force automation for Commercial department. Epicos is heavily using the campaigns and telesales/list management functionalities of the application and this is the area that the implementation team focused, as the company serves the global market with a sales force based in various regions around Europe and in the US, while the telemarketing department is regionally located.
Moreover, Intelli redesigned the official web portal (www.epicos.com). Intelli used Microsoft SharePoint Server as a CMS platform, adding integrations & customization, delivering a robust solution. The project was conducted in a single phase with an elapsed duration of approximately 4 calendar months.Teiresias
Teiresias is an inter banking company which processes data that reflect the economic behavior of individuals and companies as well as data that contribute to the prevention of fraud in financial transactions.
As the information handled by the organization is private and sensitive in nature, Tiresias required a complete test privacy solution to cover security and regulatory requirements. Compuware solution of FileAid was selected to provide this functionality and allow for an automated mechanism handling the scrambling of sensitive records from the production environments into the test systemsLAMDA Hellix
LAMDA Hellix, awarded in 2010 with the Best European Green Initiative Award and as Best Regional Data Centre Operator 2009 in Europe, is the first, most successful and only certified in Greece, under ISO 9001:2008, Data Center Outsourcing & Integration services provider for the hosting of main or disaster recovery centers and points of presence of large private and public organizations as well as service providers in Greece and in South East Europe. Through World-Class facilities and services, LAMDA Hellix enables organizations with mission critical applications to increase the security and the availability of their systems and services and reduce all operating and managerial costs while maintaining same autonomy and independence as with fully owned infrastructure.
Intelli Solutions has implemented a wide-range IT HelpDesk solution covering various needs of internal and external requests related to IT Infrastructure. The ticketing system is one of the most secure systems in Greek Data Centers and it is offered as a service to all Lamda Hellix’s clients. There is a special UI based on touch screens where users can view or submit tickets / requests / complaints at specific points of the building (kiosks).
OTE, the largest telecommunications operator in Greece, utilizes a broad network of sale points spread all over the country. OTE strategy is to provide qualitative new services to the subscribers in order to decrease the effects of the upcoming competition from other newly established telecom providers. Crucial elements towards fulfilling the mandates of the aforementioned strategy are: shorten of the time to market cycle for new products and services, and seamless operation of well performing provisioning systems. Compuware environment (Vantage) was selected to provide the solution and awarded a turn-key contract to Intelli. The project was successfully completed in 2007 and an extension was awarded from OTE in order to expand the platform. In 2010, OTE introduced a management system for the tracking of IT strategic requests that become projects. The Changepoint platform that was selected, covers the request from the beginning when they are initially placed by the requestor, follows all internal workflows and procedures up to the finalization of the project. During this cycle, several critical aspects as time, effort, budget and many more are recorded and reported to the respective PM’s and technical teams.COSMOTE
Cosmote is the largest telecom mobile operator in Greece with extensive presence in South East Europe. Intelli has successfully implemented several projects for COSMOTE to cover internal needs. Using Microsoft Exchange technologies, Intelli created a Webmail/WAPmail service for Cosmote subscribers in MyCosmos platform from 2005 to 2006. Later on from 2006 to 2007 Intelli participated in SIEBEL deployment as a Accenture’s subcontractor specializing for SIEBEL-CTI integration and Data migration. From 2007 to 2008 Intelli’s consultants participated in the Portal’s configuration project for the Documentum’s integration based on .NET techologies. In year 2008 Cosmote selected Compuware Vantage platform to monitor POS application performance and also Compuware FileAID to anonymize critical data in ERP system. At 2008 Intelli installed and configured an operational dashboard solution based on Microsoft .NET technology and SharePoint Server. Cosmote monitors almost all of its operational-related KPI’s using less effort with an excellent user interface. At 2010 Cosmote proceeded to the newest version Intelli Dashboard 2010 with a lot of new features like complex scorecards, time frames and maps. At 2009, Intelli installed and configured an executive dashboard powered by Business Intelligence client capabilities. This dashboard presents business-based KPI’s in real time for the commercial departments. Executive’s dashboard is based on Intelli Dashboard ProductVODAFONE
Intelli has also implemented several Line-Of-Business applications from 2005 to 2009 in Vodafone Greece to cover internal needs, like Demand Management Vortal (DMV), Correspondence Document Registration (CDR), Suggestions Management, Data Protection Data Management System (DPDMS), Roaming Management System (RMS). Intelli has also installed and configured Compuware Vantage for Vodafone Greece Application Performance SLA Management system and Compuware FileAID/CS suite for the Data Anonymization system. At 2011 Intelli has awarded to deliver an Enterprise Content Management Solution for all Vodafone’s shops and external agent’s network. Intelli based the suggested CMS solution on Microsoft’s SharePoint Technology. Intelli designed, implemented, configured and delivered a robust portal, serving all needs of Vodafone. The proposed portal hosts all relative information of handsets with their characteristics, Roaming Info, Tariff plans, Business processes, call guidelines and everything else is Vodafone asked for. Beyond SharePoint out-of-the-box functionality, Intelli either complemented with enhancements, or developed from scratch application modules, delivering wanted results. The web application’s user interface offers ideal Graphical User Experience accompanying all key featuresPiraeus Bank
At 2009, Piraeus was one of the first Greek banks to fulfil the PCI compliancy requirements. Within this large project, the bank required a solution for covering test data management. The Compuware solution of FileAid was selected to provide this functionality and allow for an automated mechanism handling the scrambling of sensitive records from the production environments into the test systems.EFG Eurobank
EFG Eurobank is the second largest Financial Institute in Greece with extensive presence in South East Europe after the merge with NBG decision. The mentioned project refers to a CRM implementation for an EFG Eurobank’s subsidiary in Poland – same aspect like Open24 branch chain- to cover the entire portfolio of financial services in the POS and through the Call Center as well. Intelli developed and deployed successfully an integrated Web solution based on the Microsoft development platform, leveraging its experience in the banking sector and the latest Microsoft technologies. The project was conducted in a single phase with an elapsed duration of approximately 8 calendar months. In 2011, Intelli was made the local CA partner responsible for the support and maintain the mainframe DB2 tools used by EFG Eurobank IT department as well as the Service DeskInterasco Insurance
Interasco is one of the most powerful Insurance companies in Greece. In order to upgrade its’ Agents’ daily operations regarding the clients’ management processes, a major need arose to create a fine tuned custom mobile application integrated with Interasco’s web services and bank’s safe payment system. In November 2015, Intelli Solutions proposed the complete solution’s architectural design and successfully implemented a fully customizable dynamic and automated Mobile Application that successfully met all Interasco’s needs for the retrieval of clients’ contracts and details as well as the execution of payments through the secure location of Eurobank in a daily basis. The applications are compatible to iOS, Android and Windows Mobile Operating Systems.The project completed in two phases: a) business analysis and architectural design of the application and b) application implementation and integration with Interasco’s web services along with Eurobank’s payment web service. The complete duration was approximately 2 calendar months.DEI
DEI, the Public Power Corporation was established in 1950 with the aim to map out and implement a national energy policy, which through the intense exploitation of domestic resources would make electrical power the property and right of all Greek citizens. In close cooperation with DEI, Intelli has implemented a series of SW solutions covering various needs such as the internal IT HelpDesk solution and the MIPS monitoring of the internal mainframe solution. Based on these solutions, the customer can quickly resolve and manage application failures and performance problems to diminish downtime, reduce excessive resource consumption, automate the debugging, analysis and testing processes, efficiently and effectively manage their mainframe test data and protect sensitive data used in testing and capture activity between internal users and applications to deter inappropriate activities and investigate details of security breaches.YALCO
YALCO is the largest supplier for house equipment and small appliances, as well as for hotel supplies. It is listed in the Athens Stock Exchange and has a headcount that exceeds the 200 employees. The CRM project’s scope was to improve the Sales Department’s processes handling the customer’s relationship and the ordering cycle. Intelli implemented successfully an integrated solution with the company’s ERP using the SalesManager CRM platform. The provided system manages also the pricing policy for each customer and supports special agreements and discounts.
Finally, it provides advantage reporting services for the privileged users, like sales reports, sales forecasts, salesmen activities per customer, proposal management. Most of the users are mobile/disconnected users who synchronize with the central server, using GPRS connections. The project was conducted in a single phase with an elapsed duration of approximately 12 calendar months.EUROPA PROFIL
EUROPA PROFIL is the leading company in the aluminium profile production market in Greece with an expanded network of resellers all over the country and in Europe. CRM project’s scope was the implementation of an e-Order system integrated with the company’s ERP that will cover the entire ordering lifecycle and will maintain the company’s reseller’s database. The application is accessible over the Web for all resellers in Greece and it is fully operational internally from involved departments, like sales, warehouse, finance. It is also accessible from Customer Care department in case a reseller would like to ask for an order’s status, although that information is available over the Web.G4S
Intelli implemented successfully the CRM solution based on Microsoft development framework. The project was conducted in a single phase with an elapsed duration of approximately 5 calendar months.