Intelli Solutions | Public – Private Accounts

Public – Private Accounts

Numerous Public and Private Accounts have received Intelli’s offerings for many years. Customers of the Public sector such as the Greek Parliament’s congressmen and several ministries have had portals developed and supported by Intelli.
Private companies have been raised largely the last decade. Intelli has provided several solutions in many of them. Web portals, Back Office Automations, CRM Development Services, Line of Business and Service Operation Applications such as Help Desk, Ticketing and Dashboard.

ICAP

Back-Office Pro
Intelli implemented and configured an ECM module in order to provide in behalf of its client ICAP a full service for the data recognition and handling of all Greek Companies’ Balance Sheets published throughout a year. For this service Intelli provides at a regular basis detailed and complex feedback for all balance sheet data. The specific module was part of SynChordia Back-Office PRO platform, thus enabling the product to successfully manage Balance Sheets.
The services provided to ICAP exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systems.

GSIS

Business Solutions
At 2013, OTE was awarded to implement a full solution for the Contact Server of Greek Ministry of Economics. Intelli was OTE’s sub-contractor for the front User Interface, the Web Portal and a list of external application. The project will be live by the end of 2015 and every citizen of Greece will be using the Portal developed by Intelli in order to communicate with the General Secretariat of Public Revenue.

First Data

Service Operations Platform
First Data powers the global economy by making it easy, fast and secure for people and businesses to buy goods and services using virtually any form of electronic payment. Every day First Data securely processes transactions for millions of merchant locations and thousands of card issuers around the world. In Greece, First Data offers a vast portfolio of payment solutions, contact centre services, print and mail and value-added services, designed specifically to meet the needs of financial institutions, merchants and public and private sector organizations.
At 2010 Intelli installed and configured an operational dashboard solution based on Microsoft .NET technology and SharePoint Server. First Data monitors all of its incident & problem related KPI’s using less effort with an excellent user interface. The newest version of Intelli Dashboard 2010 contains a lot of new features like complex scorecards, time frames and maps

LAMDA Hellix

Service Operations Platform
LAMDA Hellix, awarded in 2010 with the Best European Green Initiative Award and as Best Regional Data Centre Operator 2009 in Europe, is the first, most successful and only certified in Greece, under ISO 9001:2008, Data Center Outsourcing & Integration services provider for the hosting of main or disaster recovery centers and points of presence of large private and public organizations as well as service providers in Greece and in South East Europe. Through World-Class facilities and services, LAMDA Hellix enables organizations with mission critical applications to increase the security and the availability of their systems and services and reduce all operating and managerial costs while maintaining same autonomy and independence as with fully owned infrastructure.
Intelli Solutions has implemented a wide-range IT HelpDesk solution covering various needs of internal and external requests related to IT Infrastructure. The ticketing system is one of the most secure systems in Greek Data Centers and it is offered as a service to all Lamda Hellix’s clients. There is a special UI based on touch screens where users can view or submit tickets / requests / complaints at specific points of the building (kiosks).

ECDL

Business Solutions
ECDL decided early 2007 to migrate the current CRM system to the latest version of Microsoft Dynamics CRM 3.0. Intelli proposed the best solution to replace the existing CRM and implemented successfully the new CRM system as a Real Consulting sub-contractor. Some of the delivered core modules included the dealers support and the respective student payments and debt collection, which was integrated with the existing ERP and MIS systems. The project was conducted in a single phase with an elapsed duration of approximately 4 calendar months.

G4S

Business Solutions
Intelli implemented successfully the CRM solution based on Microsoft development framework. The project was conducted in a single phase with an elapsed duration of approximately 5 calendar months.

Aglaia Kyriakou

Back-Office Pro
At 2013, Intelli as the main subcontractor of Datamed (www.datamed.gr) enables the outsourcing functionality of SynChordia Back-Office PRO, part of SynChordia Business Suite, in order to digitize and deliver full validation services for the General Kids Hospital “Aglaia Kyriakoy”. The project refers to digitization services for specialized questionnaires delivered to students and their parents across the whole country. 40.000 questionnaires have been filled in and are currently processed through Intelli’s SynChordia Back-Office PRO platform.
The services provided to the hospital exemplify Business Process Outsourcing model (BPO) of Intelli’s SynChordia Back-Office PRO platform. This model enables SynChordia Back-Office PRO modules to be offered as a service. Actual Documents are processed by Intelli’s experienced personnel; the required information is extracted, validated with specified business rules and communicated in real time with customer computer systems.

Hellenic American University

Business Solutions
Hellenic American University decided to fully automate the internal processes with the deployment of a CRM platform and selected Intelli to implement it based on Microsoft Dynamics CRM 3.0 solution. The 1st phase of the project included the prospect student interest and form submission, whereas the 2nd phase included the full process for student registration, fees payment and debt collection with the respective integration to the ERP system. The project was conducted in two different phases with an elapsed total duration of approximately 7 calendar months.

Epicos

Service Operations Platform
Epicos is the leading international e-business platform (epicos.com) for the Aerospace and Defence industry – providing Information Services and Tools to identify and process Business Opportunities on Procurements, Offsets Projects and Industry Co-operation. Intelli undertook the analysis, design and implementation for a CRM solution based on Microsoft CRM 3.0 to cover the Sales Force automation for Commercial department. Epicos is heavily using the campaigns and telesales/list management functionalities of the application and this is the area that the implementation team focused, as the company serves the global market with a sales force based in various regions around Europe and in the US, while the telemarketing department is regionally located.
Moreover, Intelli redesigned the official web portal (www.epicos.com). Intelli used Microsoft SharePoint Server as a CMS platform, adding integrations & customization, delivering a robust solution. The project was conducted in a single phase with an elapsed duration of approximately 4 calendar months.

Europa Profil

Business Solutions
Epicos is the leading international e-business platform (epicos.com) for the Aerospace and Defence industry – providing Information Services and Tools to identify and process Business Opportunities on Procurements, Offsets Projects and Industry Co-operation. Intelli undertook the analysis, design and implementation for a CRM solution based on Microsoft CRM 3.0 to cover the Sales Force automation for Commercial department. Epicos is heavily using the campaigns and telesales/list management functionalities of the application and this is the area that the implementation team focused, as the company serves the global market with a sales force based in various regions around Europe and in the US, while the telemarketing department is regionally located.
Moreover, Intelli redesigned the official web portal (www.epicos.com). Intelli used Microsoft SharePoint Server as a CMS platform, adding integrations & customization, delivering a robust solution. The project was conducted in a single phase with an elapsed duration of approximately 4 calendar months.

Teiresias

IT Management
Teiresias is an inter banking company which processes data that reflect the economic behavior of individuals and companies as well as data that contribute to the prevention of fraud in financial transactions.
As the information handled by the organization is private and sensitive in nature, Tiresias required a complete test privacy solution to cover security and regulatory requirements. Compuware solution of FileAid was selected to provide this functionality and allow for an automated mechanism handling the scrambling of sensitive records from the production environments into the test systems

YALCO

Business Solutions
YALCO is the largest supplier for house equipment and small appliances, as well as for hotel supplies. It is listed in the Athens Stock Exchange and has a headcount that exceeds the 200 employees. The CRM project’s scope was to improve the Sales Department’s processes handling the customer’s relationship and the ordering cycle. Intelli implemented successfully an integrated solution with the company’s ERP using the SalesManager CRM platform. The provided system manages also the pricing policy for each customer and supports special agreements and discounts.
Finally, it provides advantage reporting services for the privileged users, like sales reports, sales forecasts, salesmen activities per customer, proposal management. Most of the users are mobile/disconnected users who synchronize with the central server, using GPRS connections. The project was conducted in a single phase with an elapsed duration of approximately 12 calendar months.