Hundreds of leading companies and growing mid-sized businesses around the world trust eGain's multichannel service solutions to drive competitive advantage. The company represents over 15 years of experience and industry-specific domain expertise in the contact center and customer service space. Today they provide the #1 software for eService*, offering the industry's broadest and deepest suite of applications-web self-service, email management, and collaboration through chat and cobrowsing, case management, fax integration, call tracking and call center knowledge management.