In a progressive and demanding IT Division, providers of IT services can no longer afford to focus on technology and their internal organization. They now have to consider the quality of the services they provide and focus on the relationship with customers. The discipline for managing information technology (IT) services is philosophically centered on the customer's perspective of IT's contribution to the business. ITSM stands in deliberate contrast to technology-centered approaches to IT management and business interaction.
Intelli’s approach in ITSM is process-focused and in this sense has ties and common interests with process improvement movements, frameworks and methodologies. The discipline is not concerned with the details of how to use a particular vendor's product, or necessarily with the technical details of the systems under management. Instead, it focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.
IT Service Management is generally concerned with the operational topics of information technology management (sometimes known as operations architecture), and not with technology development. While the exposure of this architecture to the customers becomes bigger, the IT department needs to take control of the service quality served every single moment.
Intelli offers a wide range of solutions dedicated to IT Service Management. Our experienced consultants indicates best practices of improved IT Service Management while adopting and best configuring CA’s software products as positioned in leaders as far as IT Service Management products concerns.
Using our solutions, you can implement repeatable, measurable processes for defining, transitioning, delivering and supporting services and assets throughout their lifecycles. Our common goal is you to improve service quality; user satisfaction and staff efficiency while helping you maximize the business value of your resources.
Our Solutions in IT Service Management in details:
- Service Desk Management: Incidents and Problems
- Service Transition Management: Change, Configure, Release
- IT Asset Management
- Service Catalogue Management
Service Automation Management