Business Process Outsourcing
Business Process Outsourcing (BPO) is a key offering to Intelli Group customers seeking out new ways to achieve high levels of performance while keeping costs down, and while also reducing risk, fostering increasing flexibility and transparency.
An important aspect of Business Process Outsourcing is the benefit to relieve business users from some daily process management responsibilities. Traditionally, executives spend 80 percent of their time managing details, and only 20 percent on strategy. Once a process is successfully outsourced, the ratio can be reversed. Executives get more control over their most valuable asset: TIME – time to explore new revenue streams, time to accelerate other projects, and time to focus on their customers.
At Intelli, we enable high performance for our clients’ Back-Office business operations through Business Process Outsourcing team, with engineers able to work on an exclusive basis in customers’ premises throughout their working time. Our experience and global capabilities make us among the leaders in back-office outsourcing operations.
Intelli provides customers with an integrated solution, designed specifically to handle all complexities and challenges of back office processing environments. SynChordia Back-Office Pro is a human centric & document driven process management solution that automates back-office processes, reduces time consuming manual tasks, automates paper intensive activities and processes vital data more cost effectively.
SynChordia Back-Office Pro capabilities are available as a Service. Actual Documents can be processed by Intelli’s experienced personnel, or can be sent as scanned images by the customer to Intelli’s data center. Back-Office Pro can proceed with any required information extraction required by the customer as well as with any validation rules required. Back-Office Pro can communicate, in real time, with customer computer systems for information exchange and interact in real time, with any document driven business process.
SynChordia Back-Office Pro extends front office operational efficiency into back office processing environments. It automates manual processes, integrates data collected, manages content efficiently, enables managers to view and manage resource capacity, and empowers employees to improve their own performance. In addition, our platform also provides tools to ensure internal and regulatory compliance, improve the quality of the work items being processed, and ultimately, elevate the level of service customers receive across the entire enterprise.
Intelli’ s experienced consultants, work closely with internal staff, to assess the needs of each human centric, document driven process that is to be incorporated into the Back-Office Pro system. Recommendations follow in order to utilize data capturing & validation and integration with business processes.
Intelli’s Outsourced Back-Office Services provide clients with many benefits such as:
- Immediate cost savings, by reducing reduce operational costs
- Reduced redundancies
- Increased information accuracy
- Eliminated delays
- Decreased repetitive manual handling
- Increased productivity
- More secure document control
- Ability to react more quickly to inquiries
- Faster, more reliable decision-making
- Reduced the number of back-office personnel
- Elimination of on-premise processing of document driven processes
- Improve cash flow document driven processes, ease the resource burden associated, using less effort & time to serve your customers
- BPO services, we can take the burn off customer personnel and manage any document driven process, resulting lower costs & quality of service
Intelli’s vast and proven experience in Back-Office processes allows its BPO department to improve any Business Process in any organization. Even the most complicated and advanced Back-Office departments can be optimized in order to simplify their processes as well as the final deliverable to Business departments. Intelli’s Business Process Optimization services cover the need of enhancing and changing the procedures and policies in order to provide the below benefits:
- Operational Cost Reduction
- Minimizing Deliverable Delays
- Increased Productivity and Performance
- Simplifying procedures and policies
- Reducing end-to-end handling
- Enabling advanced business rules
- Eliminating mistakes and failures
- Ability to act easier and quicker in changes
Our experienced personnel and BPO consultants can provide you with a ROI analysis along with the specific and numbered benefits that can be obtained through any Business Process Optimization service.
Service Level Agreement is one of the most important deliverable in our BPO department. This is particularly measured based on the two below figures:
Both these two figures can become measurable and specific in order to be easily counted and approved by our customers. We offer SLA reports and can deliver them in hourly, daily, weekly, monthly or yearly basis as well as ad-hoc any time our customers request them.
Also, in case our customers request an end-to-end BPO service we can provide a daily or weekly SLA from the POS to the Web DMS platform with all costs included in one price.
In addition, in case the integration is real time we can offer even a one-hour SLA on a 24×7 basis.